6. Communication. This is not just what is said or heard. You need to maintain a paper trail on all aspects of your trucking business. If it’s said and it’s important, write it down: who you talked with, when you talked with them, what was said by all parties, what was the final agreement, and if it’s extremely important, have everyone sign the document. Just because it’s spoken doesn’t mean it will be remembered. Don’t assume everyone is on top of any situation.